A Digital Journey Towards Automation and Self-service for Customer Empowerment

In partnership with Avertra, this ASUG webcast will deliver insights designed to support your work with SAP technology.

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Digital transformation is a journey that never ends. With the advent of new technologies and new ways to communicate, it’s easy to get lost in the shuffle. But Fairfax Water isn’t letting that happen.

Join us as we delve into Fairfax Water's journey into digital transformation. You'll hear about how they implemented S/4 HANA, automated self-service portals, —and how they're looking forward to future phases like field services management and call center modernization in their continuous digital transformation strategy!

Key Takeaway 1:	Showcase the importance of digital transformation within the utility industry and selecting the right vendor
Key Takeaway 2:	The power of automated move-in and move-out in achieving customer empowerment and call deflection
Key Takeaway 3:	How to achieve operational excellence and support workforce empowerment

Speakers

• Theresa Robey, Director of Technology, Fairfax Water
• Christal Hardy, Call Center Supervisor, Fairfax Water

• Fairfaxwater A Digital Journey Towards Automation and Self service for Customer Empowerment