Zurich North America’s Finance Transformation Journey Through an End User's Eyes

What does transformation mean? How do you tap into an end user’s talents and concerns to meet an enterprise’s business goals and provide the best learner journey? See how a change-centric approach supported a successful move to SAP S/4HANA for a global Fortune 500 company’s North America division.

Key takeaways:

• What does transformation mean?
• Why is change management so important to success?
• How do you tap into an end user’s talents and concerns to meet an enterprise’s business goals and provide the best learner journey?
• See how a change-centric approach supported a successful move to SAP S/4HANA for Zurich North America.

Speaker:

Joann Bronson, Head of the CFO Office, Zurich North America

Timestamps:

• SAP Transformation: 20 Years in the Making- 4:35
• Why Transformation instead of Implementation?- 6:23
• Change Drivers and Challenges with Change- 7:50
• The Business Case for Managing Change- 12:20
• Training Objectives and Critical Success Factors- 16:05
• Training Delivery Approach- 17:35
• Engaging the End User Community- 20:54
• Communicating with Influence- 23:32
• Listening to Stakeholder Feedback- 26:46
• Measuring Success- 31:35
• Key responses on Recommended Training Improvements- 37:22
• Q&A- 40:40