AI in B2B Customer Service: Benefits for SAP® Users

In partnership with Esker, this ASUG webcast will deliver insights into your work with SAP technology.

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For today’s B2B Customer Service teams working out of SAP, providing an “Amazon-like” buying experience is easier said than done. Join this webcast for an insightful discussion highlighting the transformative impact of AI-driven automation on the entire customer order journey.

Key Takeaways:

• Learn how to empower your CSRs with AI tools to ensure fast and accurate order management at every step of the process.
• Discover how to streamline email triage and simplify the complexities of the shared inbox with automatic classification/routing capabilities and even AI-assisted inquiry responses.
• Explore how other solution features (e.g., customer portal, advanced analytics, SAP integration) help Customer Service teams unlock added value for their business.

Speakers

• Nick Carpenter, Esker, Business Development Manager
• Chris Raleigh, Business Process Expert (O2C)-Americas Region, Fuchs Lubricants Co.

• Webcast 4562309 AI in B2 B Customer Service