Customer Experience: Demystifying SAP C/4HANA

CX: Join the Customer Experience evolution

Series Description:

Are you wondering what is customer experience and C/4 HANA? How can you deliver trusted, personalized and connected experiences that help achieve business goals? How can you create and show tangible value for your business? How can you start your journey with the intelligent suite?

Join the SAP CX series to explore the C/4 HANA suite solutions and hear the answer to your concerns/questions.  This series will demonstrate why and how investing in an intelligent customer experience digital platform, and innovative, intelligent technologies, will enable your customers to win in the digital economy. You will also learn about:

• The vision and strategy of the customer experience suite.
• How customer experience matters at every stage of customer engagement.
• The solution roadmaps in short and long term.
• Embedded intelligent technologies like AI/ML, IOT and analytics in the C/4 suite.
• Different deployment options for easy consumption.

Abstract:

What is C/4 HANA? Is it a new product? Is it ready to be purchased? Are other customers using it?  Join this webinar to lean and explore why customer experience matters at every stage of customer engagement. Hear about the complete C/4 cloud solution suite and how they are stitched together to form a seamless, connected and intelligent suite. This webinar will discuss how intelligent technologies are embedded in the solutions from get go. Hear about all the new capabilities but also learn how it relates with the exiting investments.

Presenter:

Seema Vishnoi, SAP, VP C/4 HANA product Management

Presenter Bio:

Seema Vishnoi is a VP in the C/4 HANA product management team. She led the commerce market development and go-to-market activities for Latin America. She has played key roles in CRM solution management, sales operations and has successfully led various CRM initiatives for customers and SAP. She is passionate about innovation and adoption of new technology as well as helping customers succeed in their digital transformation journey. Outside of SAP, Seema is an adjunct professor at Villanova University and is an active member of her community. She is based out of Newtown Square office and lives with her family in Glen Mills, Pennsylvania.