72% of business cite improving customer experience as their top priority according to Forrester. Delivering a great experience becomes a competitive differentiator as customer expectations continue to evolve. The Machine Learning capabilities embedded in SAP Service Cloud can create an awesome customer experience for your customers. During this session you will learn about the machine learning capabilities that are driving an Intelligent Service Cloud and how you can leverage these capabilities to resolve issues faster and improve service outcomes.
Speaker:
Melissa Best, SAP
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