View the recording and slides here.
Hosted by: Customer Service and CRM Service SIG/Customer Management Community
Learn how using the service contract can quickly become an instrument for increasing customer satisfaction, revenue and visibility of cost and upcoming workload. By understanding the different types of service contracts and how you use each of them, you can easily apply your unique business situations to begin reaping the benefits of this largely underutilized functionality within SAP.
We will cover:
- What is a service contract
- Why should you use service contracts
- The different types of contracts available in SAP
- Quantity Contracts
- Value Contracts
- Master Contracts
- How to setup and maintain service contracts to get the most out of the system.
Speaker:
Mike Piehl, JaveLLin Solution