Fairfax Water Digital Transformation: Migration to SAP S/4HANA

Fairfax Water—situated between large digital enterprises such as Amazon, Uber, Facebook, and AOL—has customers accustomed to a highly digitized “flavor palette.” To accommodate that tech-savvy taste, Fairfax Water underwent a digital transformation by upgrading its ERP and CIS systems to SAP S/4 HANA. By leveraging SAP tools and SAP Activate methodology, this transformation was handled efficiently by its internal SAP team using a brownfield approach. This enabled Fairfax Water to migrate to SAP S/4HANA without re-implementing and without disrupting existing business processes.

In tandem, Fairfax Water implemented an omnichannel customer experience leveraging Avertra’s MiCustomer platform. The three-release deployment approach includes new features, functionality, process automation, and innovative solutions leveraging advanced analytics. The first release was accomplished in under 12 weeks, and the second and third are yet to come. This phased approach allowed for accelerated delivery of initial value and functionalities while balancing the risk of operational impacts on this business.

Fairfax Water is continuing its digital transformation through the development of a technology master plan that will continue to guide it into the future.

Key Takeaways:

• Transition to SAP S/4HANA
• Connect with customers through any channel to deliver value
• Improve operational efficiencies

Speakers

• Tammy Powlas, Senior Business Analyst, Fairfax Water
• Theresa Robey, Director of Technology, Fairfax Water