Order Management Automation: How Regal Rexnord Optimized Its CX & SAP® Investment

In partnership with Esker, this ASUG webcast will deliver insights designed to support your work with SAP technology.

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In an era of shifting customer expectations and stifling external challenges, B2B Customer Service teams increasingly turn to AI-driven order management automation to transform their business processes. Join Nick Carpenter (Esker) and Wyatt Warthen (Regal Rexnord) for an in-depth discussion on where these opportunities exist, what technologies are most effective, IT roadblocks or potential concerns, and real-world examples of business outcomes. 

Key takeaways:

• Explore some macro trends (ERP advancement, emerging GenAI, etc.) that are setting the stage for investment in order management automation. 
• Learn how AI in order management automation works alongside existing systems while exploring Esker’s solution’s layers of maturity and technical architecture.   
• Discover the impact that automation had on Regal Rexnord’s B2B Customer Service team by sharing specific goals, use cases, and business outcomes. 

Speakers

• Nick Carpenter, Esker, Business Development Manager
• Wyatt Warthen, Senior SAP / Esker Manager, Regal Rexnord Corporation

• Webcast 4644078 Order Management Automation