Redefining Customer Experience through Digital Customer Engagement and Self-Service Capabilities

Sponsored by: Smart Energy Water

To deliver a digital customer experience, utilities must offer customer centric services. With the digitalization in utilities and changing customer behavior, digital solutions will drive true customer engagement and addresses a wide range of customer service challenges.

In this webinar, SEW will discuss how digital platforms enables self- service capabilities and empowers customers to access information at any time and from anywhere. The session aims to:

• Discuss various customer journeys from billing to payments, service requests, and personalized communication 
• Customer preferences that deliver 360-degree digital customer engagement and improves customer service operations.

Speakers:
Eric Dresselhuys, President, Smart Energy Water

Juergen Kuhmann, Customer Experience for Utilities, Industry Principal, SAP

 

Speakers

• Eric Dresselhuys, President, Smart Energy Water
• Juergen Kuhmann, Customer Experience for Utilities, Industry Principal, SAP