To manage a rapidly growing footprint of SAP software, Agilent Technologies implemented SAP Operations Control Center. The control center implemented an alerts-based response system and enabled 24/7 continuous monitoring of all SAP software systems (44 to 100-plus systems in four years), reducing critical incidents while keeping SAP Basis headcount the same.
Key takeaways:
- Understand why Agilent decided to leverage SAP MaxAttention to build an SAP Operations Control Center (OCC)
- Operations Control Center overview and value delivered
- OCC enabled SAP Operations transformation and future OCC road map
Speakers:
Raman Arora, Agilent Technologies
Gaurav Sharma, Agilent Technologies
Lee Zucker, SAP
Timestamps:
- About Agilent- 4:18
- SAP Landscape Evolution at Agilent- 5:35
- SAP Operations: Change Drivers and Action Plan- 7:45
- Agilent SAP OCC Overview- 10:15
- Realized Benefits with OCC- 17:05
- Agilent SAP OCC Operational Model- 20:06
- Agilent SAP Operations: Before and After OCC- 23:27
- Agilent SAP OCC Roadmap- 27:10
- Q&A- 33:00
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