Utility Industry Best Practices for Customer Engagement and SAP Automation

According to 2023 ASUG Research, SAP customers in the utility industry focus more on customer experience, integration with SAP systems, and human experience management than SAP customers in general. Along with the migration to the cloud and data analytics, automation will have the most impact on digital transformation efforts in the next two years for those in the utility industry.

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., one of America’s largest energy holding companies will discuss industry best practices for utility companies.

Adopting SAP change automation enables Duke to significantly reduce downtime and accelerate project delivery.

Key Takeaways:

• The BDEx suite automates the process of managing Business Process Exceptions
• The Basis Platform reduces risks, automates manual tasks, and eliminates manual effort freeing up teams to focus on delivery and business innovation at speed.

Speakers

• Nicholas Dain, Billing, Rates and Exception Management Leader, Customer Connect, PNG, Duke Energy
• Hayley Harford, Solution Director – Utilities, Basis Technologies