Functioning as an extension of SAP Enterprise Asset Management, SAP Service and Asset Manager helps frontline workers using mobile devices to access, capture, and update data on their work orders, notifications, operations, or field service scenarios. Based on SAP Business Technology Platform, this application serves more than 25 industries, including oil and gas, travel and transportation, public sector, manufacturing, life sciences, and more.
In "SAP Service and Asset Manager Roadmap and Planned Innovations for an Amazing Mobile Experience," a recent ASUG webcast, Alba Montiel Miralles, Solution Manager for Asset and Service Management Mobile at SAP, walked ASUG members through the planned roadmap for the technology from May 2025 to beyond.
Throughout the webcast, Miralles outlined that SAP is investing in four key strategic areas for mobile on SAP Service and Asset Manager: AI-driven maintenance and field service, ongoing persona-centric app enhancements, strong interlock with SAP Digital Supply Chain portfolio, and creating a more modern onboarding and foundation for upgrades.
AI-Driven Maintenance and Field Service Execution
SAP regularly speaks with customers to gain their insights and improve its technology over time. In some of these conversations, Miralles said, SAP team members found that concerns arose around how long it takes to enter information into the solution, as well as around how that information is prioritized and sorted.
With AI-enabled job overviews coming to SAP Service and Asset Manager, end users will be able to better navigate their work and prioritize certain tasks for each day. These workers will also soon be able to take a photo to capture information, without having to click through complex forms. With Joule, SAP's generative-AI copilot, the system will also inform the worker what to do next and what parts to use in different processes.
Job completion by voice will be the first feature to be released in May, allowing for voice to text and processing what the technician tells the app. Workers will have the option to talk to the app, logging their information and then correcting it as needed. See the update in action here.
Ongoing Persona-Centric Application Enhancements
Miralles highlighted that the product team has been focusing on continuously enhancing the user experience for all end users of SAP Service and Asset Manager. On the roadmap for this technology are numerous enhancements to the home page, detailed pages, and filtering options.
Goods issued and receipt bulk updates are on this list of improvements, as well as the summary completion screen for maintenance technicians and field service technicians. Those in the field, for example, can record different points on a simplified table view instead of the full, detailed screen.
Overall, the product team is working toward a homepage redesign to improve efficiency, reduce the number of clicks to complete a task, and improve navigation. Quick-action buttons are also going to be able to be personalized to the technician. Notification and suboperation pages have also been introduced to make the user experience more consistent, throughout the application.
Last June, SAP Dynamic Forms was introduced, with SAP Service and Asset Manager being its main use case. It allows users to create their own digital forms to capture data by a maintenance technician in the field.
“We consider this as a fundamental piece of how customers can enhance the user experience,” Miralles said.
Further enhancements are coming to SAP Dynamic Forms, such as the ability to add a star to mandatory fields, as well as improved filtering options by different categories. Workflows management with task center integration are also on the horizon. Currently, backend configuration of the mobile application integration framework is required to have post-processing and pre-processing of data. The update will allow users to post tasks directly from SAP Business Technology Platform instead, making for a more seamless experience.
Also ahead: SAP S/4HANA public cloud support for SAP Dynamic Forms, as well as in-app onboarding tutorials.
Strong Integration with SAP Digital Supply Chain
SAP Field Service Management connects with SAP Digital Supply Chain, and stronger integration is in the works.
Now, smart forms within SAP Field Service Management can be accessed for the service technician in SAP Service and Asset Manager, and enhancements to the form are coming. The grouping concept that governs SAP Field Service Management will soon be available on SAP Service and Asset Manager, Miralles added.
As part of SAP Service and Asset Manager, SAP Field Service Management - Crowd Service enables businesses to use the network of external technician partners to perform service tasks on behalf of the company.
The crowd partner admin can manage partner technicians via the partner portal and register users using their IDP. External technicians log in from their mobile device, and mobile services will authenticate. The crowd owner then has complete visibility over their external workforce.
This allows companies to manage their network of partners, external technicians, and other service-related documentation required on their partner network. Leaders can easily examine each partner and verify that they have the necessary qualifications — along with expiry dates — to ensure that the service team has the most up-to-date knowledge and training to perform their job safely and effectively.
SAP is also soon extending the capabilities of SAP Service and Asset Manager to support SAP Extended Warehouse Management. In this first release, the product team is focusing on the on-premises and embedded synchronous processes for SAP EWM. Future releases will also introduce both decentralized processes and synchronous processes. The creation of a physical inventory document will be supported on the next release later this year.
Modern Onboarding and Upgrade Foundation
Based on feedback from customers, the SAP product team is emphasizing the onboarding experience for mobile users and also modernizing the way that the upgrades are handled in SAP Service and Asset Manager. Oftentimes, customizations make upgrading software difficult, so the team is adding to the upgrade tooling.
Work has also commenced on an SAP Business Technology Platform-based homepage, so mobile users can use SAP Service and Asset Manager directly from their instance of SAP BTP.
Potential future features could include support of Permit to Work (PTW), mobile client integration with Joule, and supporting split assignment of operations. The product team is also looking at global application search, vehicle check-in and check-out, task lists, OCR/RFID for quick data capture, and SAP Asset Performance Management and SAP Business Network Asset Collaboration integration.
Miralles emphasized that the product team is active in the SAP user community, sharing in ASUG webcasts what’s coming up and providing tips for configuration and implementation. The Enterprise Asset Management engagement platform also features frequent posts about Service and Asset Manager, she said.